COMPUTER SUPPORT AND MAINTENANCE - MAY 2018
KASNEB DICT LEVEL II TUESDAY: 22 MAY 2018 COMPUTER SUPPORT AND MAINTENANCE Answer all Questions QUESTION ONE (a) Define the following terms as used in computing: Computer support (2 marks) Computer maintenance (2 marks) (b) John Busuti, a technician at Mafunzo College was asked to replace a fault optical drive. Required Outline five components or tools necessary for the task (5 marks) (c) (i) Describe the term "incremental backup" as used in computing. (2 marks) (ii) Highlight three advantages of incremental backup. (3 marks) (d) Joyce Maleki suspects that her desktop computer has overheating problems Required (i) Identify two indicators of an overheating computer. (2 marks) (ii) Suggest four possible causes of overheating in a computer. (4 marks) QUESTION TWO (a...