DICT LEVEL II COMPUTER SUPPORT AND MAINTENANCE – MAY 2017 TUESDAY: 23 MAY 2017 Answer ALL questions. Marks allocated to each question are shown at the end of the question QUESTION ONE (a) Describe each of the following computer advanced management techniques: (i) Hibernate. (2 marks) (ii) Allow wake timers. (2 marks) (iii) Allow hybrid sleep. (2 marks) (b) Explain the following electronic components as used in computer systems ...
KASNEB DICT LEVEL II TUESDAY: 22 MAY 2018 COMPUTER SUPPORT AND MAINTENANCE Answer all Questions QUESTION ONE (a) Define the following terms as used in computing: Computer support (2 marks) Computer maintenance (2 marks) (b) John Busuti, a technician at Mafunzo College was asked to replace a fault optical drive. Required Outline five components or tools necessary for the task (5 marks) (c) (i) Describe the term "incremental backup" as used in computing. (2 marks) (ii) Highlight three advantages of incremental backup. (3 marks) (d) Joyce Maleki suspects that her desktop computer has overheating problems Required (i) Identify two indicators of an overheating computer. (2 marks) (ii) Suggest four possible causes of overheating in a computer. (4 marks) QUESTION TWO (a...
MONDAY: 21 MAY 2018 - INTERNET SKILLS QUESTION ONE (a) Explain the term "web traffic" in the context of internet technology. (2marks) (b) Outline four factors that a search engine considers when ranking and matching a website. (4marks) (c) Cite two examples of each type of search engine listed below: By source type By content type By interface type By topic (d) Explain the role of the following components of an email address: Domain @ symbol Username QUESTION TWO (a) Distinguish between "virtual networks" and "logical connection" (4marks) (b) Explain the following online learning concepts: Virtual learning environment (VLE). Learning management system (LMS) (c) (i) Explain the term "virtual collaboration" as used in Internet technology (2marks) (ii) Assess five benefits of virtual collaboration in an organization (5marks) (d) Highlight five benefits of implementing client/server computing in an ...
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